Contact

+44 (0)207 326 7998
hire@ivbdirect.com
ivbdirect.com

Unit 3/4
Lilford Business Centre
61 Lilford Road
London
SE5 9HY

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Delivery & Collection

STANDARD CENTRAL LONDON

£45 each way

Mon—Fri / 09:00—17:00

OUT OF HOURS CENTRAL LONDON

£90 each way

FAQ
ORDERING

How do I order?

Simply get in touch with us by phone or email shown at the top of this page about any product you are interested in, and we’ll advise on availability, price and rental details.

How can I find a particular product?

If you are unable to locate a product on the website please contact us either by phone or email. If you know the products name, simply type it into the search field located in the menu.

Delivery & Collection

How much is delivery and collection?

Charges for delivery and collection are dependent on your location and the size of your order. When we have your location details we can give you an accurate quote. Additional charges will be incurred for out of working hours. 

What can I expect when my hire items are delivered?

We will deliver all ordered items direct to your agreed location and ask you to sign a delivery note. If there are any discrepancies with your order, please let us know on receipt of the goods so we can take relevant action quickly and efficiently. Our specialist site team will deliver, set up, take down and collect from you.

HIRE

How long can I hire for?

Our standard hire period is 3 days, or 4 days if over a weekend (Friday – Monday). If you would like the hire items for a longer period, please call by phone or email shown at the top of this page.

What if I need my event set up in a short time scale? 

We will advise if we feel you need additional crew to assist with your install. We can provide the crew for you or you can use your own should you have them. Our Sales Team can arrange a site visit to ensure the smooth running for your install & derig according to the specific needs for your event and venue.

What happens if I break, damage or lose equipment?

After collection, your equipment will be returned to our warehouse where we perform our stock checks. You will be informed within 48 hours by email or telephone of any items that are found to be missing, broken or damaged before charges are applied.

Privacy Policy

Privacy Policy
 

7
Data Protection

7.1
Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation. In this clause 7, Applicable Laws means (for so long as and to the extent that they apply to the Supplier) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the Data Protection Legislation from time to time in force in the UK and any other law that applies in the UK.
 
7.2
The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the controller and the Supplier is the processor.
 
7.3
Without prejudice to the generality of clause 7.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to the Supplier for the duration and purposes of the Contract.
 
7.4
Without prejudice to the generality of clause 7.1, the Supplier shall, in relation to any personal data processed in connection with the performance by the Supplier of its obligations under the Contract:
 
(a)
process that personal data only on the documented written instructions of the Customer unless the Supplier is required by Applicable Laws to otherwise process that personal data. Where the Supplier is relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, the Supplier shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Supplier from so notifying the Customer;
 
(b)
ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
 
(c)
ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and
 
(d)
not transfer any personal data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
 
i.
the Customer or the Supplier has provided appropriate safeguards in relation to the transfer;
 
ii.
the data subject has enforceable rights and effective legal remedies;
 
iii.
the Supplier complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred; and
 
iv.
the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the personal data;
 
(e)
assist the Customer, at the Customer’s cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
 
(f)
notify the Customer without undue delay on becoming aware of a personal data breach;
 
(g)
at the written direction of the Customer, delete or return personal data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the personal data; and
 
(h)
maintain complete and accurate records and information to demonstrate its compliance with this clause 7 and immediately inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
 
7.5
Either party may, at any time on not less than 30 days’ notice, revise this clause 7 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to the Contract).
 

11
General

11.2
Confidentiality
 
(a)
Each party undertakes that it shall not at any time OR at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.2(b).
 
(b)
Each party may disclose the other party’s confidential information:
 
i.
to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.2; and
 
ii.
as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
 
(c)
Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.